Returns and Exchanges
Eligible merchandise may be returned free of charge. At this time, Semi Gloss offers USPS return labels only for return addresses inside the United States. Please email firstname.lastname@example.org to process your return and request a free US return label. Orders shipped back on your own expense will only be refunded for the items returned, excluding the shipping cost.
Orders from outside the U.S. will be responsible for all shipping and handling charges for returned merchandise and are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, Semi Gloss reserves the right to deny a refund if the merchandise does not meet return-policy requirements.
- Full-price merchandise can be returned for a full refund within 45 days of the order date.
- Sale merchandise can be returned for a full refund within 30 days of the order date.
- Items returned past the time frames outlined above may be returned in exchange for store credit only.
- Final-sale merchandise cannot be exchanged or returned at any time.
- Sample-sale merchandise is not acceptable for return. All sales are final.
- Worn, altered or washed merchandise is not acceptable for return. All items being returned must be in the original condition, and all tags must be attached.
Our ultimate goal is satisfying our customers. We hope the 45 days gives you enough time to return your item but we know that sometimes returns take longer than planned. We are happy to work with you.
GIFT RETURNS & EXCHANGES
Merchandise received as a gift that was purchased on semiglossnyc.com may be returned for a full refund to the original form of payment. You may also exchange merchandise for store credit.
At this time we currently don't offer exchanges. We happily ask that you place a new order for your desired items in correct sizing so that they don't sell out. Then upon receiving your return we will issue you a full refund.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. Semi Gloss will provide a prepaid USPS shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact email@example.com